Override Step – Advance to Next Step | Advantage Member Portal

Warning: You are about to override the automation and reporting functionality built into your site. If you feel this is necessary, then:

Enter the email your client use to log into the system
Hit the "GET COURSES" button
Choose the course that the client is having a challenge with from the drop down menu
Click the course name
Determine the step you want to complete manually for the client and CLICK "Mark Complete"
Go to your site and log in USING YOUR CLIENTS email and password and check that YOU can successfully move to the appropriate step
Contact your customer and ask them to log back in and go to the step

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Warning: By utilizing this manual client step override system you are replacing the automation and reporting functionality. Once this occurs, our team will not be able to advise on customer support for this client. For additional support for this customer, we will bill at $20/hour based on 5-minute increments.

Override Step – Advance to Next Step

Warning: You are about to override the automation and reporting functionality built into your site. If you feel this is necessary, then:

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